• FAQs

Let us help you

Here are some questions we have prepared earlier

General/ Technical help

Welcome to United online.

To begin your order you will need to enter your registered username and password. Once you are logged in, you can browse the product catalogue and access your very own special pricing. You must order by the allocated inner or carton quantities. You can update the item quantities at any time. By clicking ‘Order’ or hitting the ‘enter/ return’ button against an individual item – this will successfully add the selected item to your shopping cart. Once you have completed your order, simply review the shopping cart and follow our easy prompted steps to submit your order. You will then receive an order confirmation email.

‘Checkout’ refers to the submission of your order within your shopping cart.
You will need to follow each step within the shopping cart to successfully submit your order online.

Online Chat feature coming soon to United.

By clicking ‘hold order’ within the shopping cart, this will successfully save your order.
You can return to your saved cart (order) to complete at a later stage.

Using ‘favourite’ allows you to store your ‘wish list’ / most wanted or repeatedly ordered items aside.
By clicking the heart button within the product catalogue this will send the item into your favourites list.

Online Orders

We offer a range of options to ship orders including transport carriers and vessel shipments.
Delivery options will depend on the cubic volume of the order.

In the unlikely event that our customers are missing items of their order,
we will do our best to replace it as soon as possible or include on the next order.
We will investigate the shortage and apply the appropriate credit

As a general rule we do not offer a backorder option on online orders

We are always working hard on providing the best pricing on our ranged products,
but in the event that you find our products at a lower price, please contact our sales team.

Delivery

A: Yes we can provide delivery options to all capital cities and selected regional areas.

A: We are happy to assist our customers with transport carrier options or a nominated transport carrier.

A: We offer an export service to many customers in Asia, New Zealand and the Pacific regions.
Please contact our sales staff for further details and specific international requirements

A: We will send customers email notifications to provide order status as orders progresses through our network.

A: Estimate shipping times in Australia.

• Melbourne, Sydney, Adelaide Metropolitan area 2-5 Business Days
• Brisbane Gold Coast and Sunshine Coast 5-7 Business Days
• Perth Metropolitan area 10-15 Business Days
• All other areas - 7-10 Business Days

Credits and Returns

If you have received damaged items or have noticed a short supply on your delivery please contact us sales@unitedwholesalers.com.au within 15 days of receiving your stock.

We allow a 15 day credit reimbursement system for short supplied goods. For damaged goods we require a supportive photographic imagery as proof of damage.

• Included with your request:
• Customer code and invoice number
• Photos of all damaged items
• A brief description of the fault or issue

Requests for credits will NOT be accepted after 15 days from invoice date.

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